Sales Administrator
Purpose
As an Administrator, you will play a crucial role in ensuring the smooth operation of our order processing and customer service functions. Your primary responsibilities will include accurate order entry, handling customer enquiries via telephone and email, and provide support to various departments as needed.
- Accurately processing high volume of sales orders
- Handle customer enquiries and provide excellent service via telephone and email
- Maintain organised records and ensure data accuracy
- Building and maintaining customer relationships
- Collaborate with team members to resolve any order-related issues
- Identifying upselling opportunities to maximise revenue
- Updating customer records and accounts
- Maintaining an acceptable level of product knowledge by keeping up to date with product developments
- Assist in other administrative tasks as required.
- Strong proficiency in Maths and English
- Positive attitude and willingness to learn
- Excellent communication skills, both written and verbal
- Methodical and detail-oriented approach to tasks
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Previous experience in a similar role is a plus, but not essential as full training will be provided.
- Hungry – we want you to commit to working hard, have a burning desire to achieve your goals and are willing to put in the effort and dedication to make them a reality.
- Humble – we want you to recognise your strengths while staying open to learning, growing and acknowledging the contribution of others.
- Smart – we want you to be honest and inclusive and respectful of others, value diversity and foster a sense of belonging for everyone.
We are an international brand with a long-standing reputation for innovation, design and premium quality – producing authentic, woollen fabrics and accessories for leading fashion brands and interior designers worldwide.
As one of the select few mills in the UK that can perform all processes at a single site, we boast remarkable versatility and the ability to control each process to meet our exacting standards. Each of these processes required incredible expertise and finesse, which is where our fantastic, diverse team come into play who champion a culture that encourages leadership, creativity, innovation and learning p interacting as one team, irrespective of position or level.
Even after almost two centuries in business, we remain incredibly ambitious with big plans for growth and expansion. End-to-end technology integration, growing new routes to market, and increasing brand awareness are just some of the exciting new projects in the pipeline, with plenty more to come.
To apply for this role, please send us your CV and covering letter using the button below. If you have any further questions, please get in touch at careers@moons.co.uk.
Closing Date for applications 15.03.2025
